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Last week I flew transatlantic with United on their Boeing 787-9 Dreamliner in the Polaris cabin. Short version: I really like United’s hard product —the seat, bedding, and overall setup—while the soft product  (service style) still feels very “efficiently American,” sometimes to a fault. Here’s the full take. Check-In & Boarding United does order well. Priority lanes are clear, boarding is organized by groups and cabin location, and the ground team actually enforces it—so yo

A consumer lawsuit in San Francisco federal court,  claims United charged extra for “window seats” that—on a few rows across certain aircraft—don’t actually have a window (just a sidewall panel). United’s response: “window” describes the seat’s location  by the wall, not a guarantee of a view, and federal law limits these kinds of contract claims about seat-upgrade fees. Regardless of how the case lands, the frustration is real: if you paid for a window and got a wall, you’d

Traveling for business can be a hectic experience, filled with tight schedules, long security lines, and crowded terminals. However, airport lounges offer a sanctuary for weary travelers, providing a space to relax, recharge, and prepare for the next leg of their journey. In this guide, we will explore how to navigate airport lounges effectively, ensuring you make the most of your time before boarding. A modern airport lounge with comfortable seating and a serene atmosphere.

Business travel can be a double-edged sword for C-suite executives. On one hand, it presents opportunities for networking, deal-making, and expanding market reach. On the other hand, it can be time-consuming, exhausting, and often fraught with logistical challenges. To make the most of your travel experiences, it’s essential to adopt strategies that maximize productivity while minimizing stress. This guide offers practical tips to help you navigate the complexities of busines